Terms & Conditions

Welcome to the website of Shaista Medical Center ("DSMC", "we", "our", or "us"), located at A-23, Block-A, Indus Mehran Society, Karachi, Pakistan. By accessing or using this website (dsmc.com.pk), you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of this website.

1. Acceptance of Terms

These Terms and Conditions govern your use of this website and any services accessed through it. By using this website — whether for information, appointment booking, or any other purpose — you confirm that you have read, understood, and agreed to these terms. We reserve the right to modify these terms at any time without prior notice. Continued use of the website after any modification constitutes your acceptance of the updated terms.

2. Medical Disclaimer

• Always seek the advice of a qualified physician or other qualified health provider with any questions you may have regarding a medical condition.
• Never disregard professional medical advice or delay seeking it because of something you have read on this website.
• If you think you may have a medical emergency, call 021-34112288-9 immediately or go to the nearest emergency room.
• Shaista Medical Center does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on this website.

3. Appointment Booking Terms

3.1 Online Appointment Requests

Submitting an appointment request through our website does not constitute a confirmed appointment. All appointment requests are subject to:

• Availability of the requested doctor and time slot
• Verification by our reception staff
• Confirmation via phone call or email from our team

Your appointment is confirmed only after you receive direct confirmation from Shaista Medical Center staff.

3.2 Accurate Information

You agree to provide accurate, complete, and truthful information when submitting appointment requests or contact forms. Providing false or misleading information may result in cancellation of your appointment and may prevent future bookings.

3.3 Cancellations and No-Shows

If you are unable to attend a confirmed appointment, we request that you notify us at least 2 hours in advance by calling 021-34112288-9. Repeated no-shows without prior notice may affect your ability to book future appointments. We reserve the right to reschedule appointments based on clinical priorities and emergencies.

3.4 Doctor Availability

Doctor schedules listed on our website are subject to change without notice due to medical emergencies, leave, or other circumstances. We will make every effort to notify you of any significant schedule changes affecting your appointment.

4. Website Use and Intellectual Property

4.1 Permitted Use

This website and its content are provided for personal, non-commercial use only. You may:

• Browse and read information for personal healthcare decisions
• Submit appointment requests and contact inquiries
• Share links to this website

4.2 Prohibited Use

You may not:

• Copy, reproduce, distribute, or commercially exploit any content from this website without express written permission
• Use automated tools (bots, scrapers, crawlers) to extract content or submit forms
• Attempt to gain unauthorized access to any part of our website or systems
• Transmit spam, malware, or any harmful code
• Impersonate any person or entity or misrepresent your affiliation
• Use this website in any way that violates applicable Pakistani law

4.3 Intellectual Property

All content on this website — including text, images, logos, graphics, department information, and design — is the intellectual property of Shaista Medical Center or its content providers. All rights are reserved. Unauthorized use may give rise to claims for damages.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Shaista Medical Center, its staff, doctors, and administrators shall not be liable for:

• Any errors, omissions, or inaccuracies in website content
• Any decisions made or actions taken in reliance on website information
• Any technical failures, interruptions, or unavailability of the website
• Any loss, injury, or damage arising from your use of or inability to use this website
• Any delay or failure in appointment confirmation due to technical issues

This limitation applies regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.

6. Patient Responsibilities

As a patient or website user, you agree to:

• Arrive on time for confirmed appointments (or notify us if you cannot attend)
• Provide complete and accurate medical history to your treating physician
• Follow the treatment plan and advice given by our medical staff
• Treat all DSMC staff with respect and courtesy
• Make payment for services rendered as per our fee schedule
• Not record consultations or procedures without prior consent of the physician

7. Fees and Payments

Consultation fees, procedure costs, and laboratory charges are set by Shaista Medical Center and are subject to change. Current fee information can be obtained by calling our reception at 021-34112288-9. Payment is expected at the time of service unless alternative arrangements have been made in advance with our administration. We strive to provide affordable healthcare to all patients in Karachi.

8. Third-Party Links and Services

This website may contain links to third-party websites, including our Facebook page, Google Maps, and WhatsApp. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any external sites you visit.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using this website, you consent to the data practices described in our Privacy Policy.

10. Indemnification

You agree to indemnify, defend, and hold harmless Shaista Medical Center and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with:

• Your use or misuse of this website
• Your violation of these Terms and Conditions
• Your provision of false or misleading information
• Your violation of any applicable law or third-party rights

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising out of or relating to these terms or your use of this website shall be subject to the exclusive jurisdiction of the civil courts located in Karachi, Pakistan.

12. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

13. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Shaista Medical Center regarding your use of this website and supersede all prior agreements, representations, and understandings.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us: